Returns Policy

13.    Cancelling your Contract and returns 
   13.1    Cancelling before Confirmation Notice
              13.1.1    You may cancel your order for the Goods or Services or Goods and Services by notifying us of your decision to cancel at any time prior to us sending you a Confirmation Notice. 
              13.1.2    You may notify us of your decision to cancel your order prior to us sending you a Confirmation Notice by sending a statement saying that you wish to cancel quoting your name, address, and your order reference number by:
                           13.1.2.1    Telephone on 056 7788489
                           13.1.2.2    Email at info@compugeek.ie
   13.2    Cancelling after Confirmation Notice 
              13.2.1    If the Contract is for the supply of Goods only or Goods and Services with the main purpose being the supply of Goods (such as the supply of a washing machine with an installation service) the 'Cancellation Period' means the period between the date we send you a Confirmation Notice and the expiry of 14 calendar days after the day you receive the Goods. 
             13.2.2    If the Contract is for the supply of Goods and Services with the main purpose being the supply of Goods and you wish us to begin to supply the Services before the expiry of the Cancellation Period in clause 13.2.1 you must request us to do this.
             13.2.3    If the Contract is for the supply of Services only, or Goods and Services with the main purpose being the supply of Services (such as the supply of a course with accompanying learning materials),
                          13.2.3.1    the 'Cancellation Period' means the period of 14 days starting with and including the day after we send you a Confirmation Notice.
                          13.2.3.2    if you wish us to begin the supply of the Services during the Cancellation Period, you must request us to do this and you must acknowledge that you will lose the right to cancel once the Services have been fully performed. 
                          13.2.3.3    Unless the Services have been fully performed under the Contract in accordance with your request and acknowledgement referred to in clause 13.2.3.2 and subject to clause 13.5, you may cancel the Contract within the Cancellation Period by notifying us of your decision to cancel. 
                          13.2.3.4    you will lose your right to cancel the Contract once the Services have been fully performed in accordance with your request and acknowledgement.
            13.2.4    You may notify us of your decision to cancel your Contract by sending a statement saying that you wish to cancel quoting your name, address, and your order reference number by:
                          13.2.4.1    Telephone on 056 7788489
                          13.2.4.2    Email at info@compugeek.ie
                          13.2.4.3    Post at Unit 7, Coffee House Lane, Market Cross Shopping Centre, Kilkenny
           13.2.5    If you cancel the Contract after we have begun the supply of the Services in accordance with your request, you must pay us for the Services we supplied to you before we received notice of your cancellation.
   13.3    Return of Goods 
             13.3.1    Upon receiving notice of your cancellation, we will contact you and provide details of where you must return the Goods and other relevant instructions. You must then return the Goods to us without delay and at the latest within 14 days of notifying us of your cancellation.
             13.3.2    You must return the Goods at your own risk and at your own cost unless we offer to pay the cost of return. We may offer to collect the Goods from you and charge you for the cost of collecting the Goods. If we offer to collect the Goods, we will contact you to ascertain whether you agree to us collecting the Goods, whether you agree to pay the costs of collection if we are charging you for collection, and if so, to make arrangements for collection. If you agree to pay the costs of collection, we may deduct this from any sum we owe you. 
             13.3.3    If the value of the Goods is reduced as a result of your handling of them beyond what is necessary to determine the nature, characteristics or functioning of the Goods, we will be entitled to claim this reduction in value from you and to deduct it from any money which you have paid us. 
   13.4    Refunds on cancellation
             13.4.1    So long as you are entitled to cancel and have complied with your obligations under clauses 13.2 and 13.3, we will refund you the balance of the price and any standard delivery costs you paid to us after deducting: 
                           13.4.1.1    the value of the Services we supplied before we received your cancellation notice together with VAT payable in respect of that value;
                           13.4.1.2    any reduction in the value of the Goods in accordance with clause 13.3.3; and
                           13.4.1.3    any cost to us of collecting the Goods (if applicable).
              13.4.2    If the Contract is for the supply of goods only, or for goods and services with the main purpose being the supply of goods, unless we have agreed to collect the Goods from you, we will refund you the sum in clause 13.4.1 within 14 days after the earlier of:
                            13.4.2.1    the day on which we receive the Goods back from you, or
                            13.4.2.2    the day on which you supply evidence to us that you have sent the Goods back to us.
            13.4.3    If the Contract is for the supply of goods only, or for goods and services with the main purpose being the supply of goods and we have agreed to collect the Goods from you, we will refund you the sum in clause 13.4.1 within 14 days of our receipt of your cancellation notice.
            13.4.4    If the Contract is for the supply of services only or for the supply of goods and services with the main purpose being the supply of services, we will refund you the sum in clause 13.4.1 within 14 days of our receipt of your cancellation notice.
            13.4.5    We will refund you the sum in clause 13.4.1 using the same method of payment used by you, unless you agree to a refund by a different method of payment.
   13.5    Exception to the right to cancel 
You will not have a right to cancel in the following situations:
              13.5.1    The Contract is for goods which are bespoke or have been personalised or which may deteriorate (such as food).
              13.5.2    The Contract is for goods and/or services the price of which is dependent on fluctuations in the financial market which cannot be controlled by us.
              13.5.3    The Contract is for the supply of alcoholic beverages where their value is dependent on fluctuations in the market which cannot be controlled by us, we have agreed the price and we can only deliver after 30 days.
              13.5.4    You have specifically requested a visit from us to carry out urgent repairs or maintenance.
              13.5.5    The Contract is for the sale of land or financial services.
              13.5.6    The Contract is for rental of accommodation for residential purposes.
              13.5.7    The Contract is for construction or conversion of buildings.
              13.5.8    The Contract is for gaming, betting and lottery services.
              13.5.9    The Contract is for accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities where there is a specific date or period for performance.
             13.5.10    The Contract is for the supply of sealed audio or video recordings and computer software and they have become unsealed after delivery.
             13.5.11    The Contract is for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and they have become unsealed after delivery.
             13.5.12    The Contract is for the supply of newspapers, magazines and other periodicals, except for subscription contracts.
             13.5.13    The Contract is for the supply of goods which have become mixed inseparably with other items after delivery.